Refund & Service Satisfaction Policy
At Arbor & Co., LLC, we are committed to providing accurate, ethical, and professional financial services. We value every client relationship and strive to deliver work that meets the highest standards of quality and integrity.
Our Commitment to You
If we determine that an error or oversight occurred in the services we provided, we will promptly investigate the matter and, when appropriate, correct the affected work at no additional charge.
Our goal is to make things right whenever we are responsible for an error.
Opportunity to Correct
Clients agree to notify Arbor & Co., LLC of any concerns regarding the services provided and allow us a reasonable opportunity to review and, if necessary, correct the work.
If a client declines or prevents us from correcting an error that we acknowledge, no refund or credit will be issued based solely on the client's decision not to allow us to remedy the issue.
Non-Refundable Services
Because our services consist of professional knowledge, analysis, consultation, and time, completed services are generally non-refundable.
Refunds will not be issued for any of the following:
Services that have been completed in accordance with the agreed scope of work.
A client changes their mind after services have begun or been completed.
A client disagrees with professional advice or recommendations that were provided in good faith.
We decline to perform services that are illegal, fraudulent, unethical, or inconsistent with professional standards.
A client requests actions that would violate federal or state law, IRS regulations, accounting standards, or other applicable professional requirements.
A client fails to provide complete, accurate, or timely information necessary to perform the requested services.
A client is dissatisfied with the outcome of a matter that was outside our control, provided the services were performed competently and in accordance with professional standards.
A client simply chooses not to pay for services after they have been performed.
Client Responsibilities
Clients are responsible for providing complete, accurate, and timely information necessary to perform the requested services. Arbor & Co., LLC is not responsible for delays, additional costs, penalties, or adverse outcomes resulting from incomplete, inaccurate, or withheld information provided by the client or third parties.
Refunds
Refund requests are reviewed on a case-by-case basis.
If we determine that a refund is appropriate, the amount and method of the refund will be determined solely at the discretion of Arbor & Co., LLC, except where otherwise required by applicable law.
Questions or Concerns
If you have any concerns regarding our services, we encourage you to contact us as soon as possible at Support@TheArborCo.com. We are committed to resolving legitimate concerns professionally, respectfully, and in good faith.
Our objective is not only to provide exceptional service but also to build long-term relationships based on trust, integrity, and ethical business practices.